Privacy & Personal Information Policy

Last Updated: September 2026

At Sanitize Today (Pty) Ltd (“Sanitize Today”, “we”, “us” or “our”), we respect your privacy and are committed to protecting the personal information entrusted to us.

This Privacy & Personal Information Policy explains how we collect, use, store, share and protect personal information when you visit our website, purchase products, request quotations, communicate with us, use our services or otherwise interact with Sanitize Today.

We process personal information in accordance with applicable South African law, including the Protection of Personal Information Act 4 of 2013 (“POPIA”) and, where applicable, the Electronic Communications and Transactions Act 25 of 2002 (“ECT Act”).

By using our website or providing personal information to us, you acknowledge the practices described in this policy.

1. Who This Policy Applies To

This policy applies to individuals whose personal information may be processed by Sanitize Today, including:

• Website visitors;
• Customers;
• Prospective customers;
• Individuals making enquiries;
• Individuals requesting quotations;
• Account holders;
• Newsletter and marketing subscribers;
• Representatives of business customers;
• Representatives of suppliers; and
• Other individuals who interact with Sanitize Today.

Where a customer, supplier or other party is a company or organisation, we may process the personal information of its directors, employees, representatives or authorised contacts where reasonably necessary.

2. What Is Personal Information?

For purposes of this policy, personal information has the meaning given to it under POPIA.

Depending on how you interact with Sanitize Today, information we process may include:

• Name and surname;
• Business or company name;
• Email address;
• Telephone or mobile number;
• Billing address;
• Delivery address;
• Account information;
• Customer information;
• Order and transaction history;
• Products purchased;
• Quotations requested;
• Enquiries and communications;
• Payment-related information;
• IP address;
• Device and browser information;
• Website usage information;
• Cookie and analytics information;
• Marketing preferences; and
• Other information voluntarily supplied to us.

We aim to collect only information that is reasonably necessary for a legitimate business, contractual or legal purpose.

3. How We Collect Personal Information

We may collect personal information when you:

• Browse the Sanitize Today website;
• Create an account;
• Place an online order;
• Purchase products from us;
• Request a quotation;
• Contact us by email, telephone, website form or another communication channel;
• Subscribe to marketing communications;
• Participate in a promotion;
• Request customer support;
• Return a product;
• Make a warranty claim;
• Choose delivery or store collection;
• Interact with our advertising;
• Communicate with our employees or representatives; or
• Otherwise provide information directly to us.

We may also receive information automatically through cookies, analytics technologies, server logs and similar technologies when you use our website.

The previous Sanitize Today policy already provided for browser information, cookies and third-party tracking technologies.

4. Information Collected Automatically

When you access our website, certain technical information may be collected automatically.

This may include:

• Your IP address;
• Browser type;
• Device type;
• Operating system;
• Screen or device characteristics;
• Pages visited;
• Date and time of visits;
• Referring website or source;
• Links or buttons clicked;
• Time spent on pages; and
• Other website interaction information.

We may use this information to operate, secure, analyse and improve our website and customer experience.

5. Cookies & Similar Technologies

Sanitize Today may use cookies and similar technologies on our website.

Cookies are small files or pieces of information stored or accessed on your device when you visit a website.

We may use cookies for purposes including:

• Keeping the website functioning correctly;
• Maintaining shopping cart functionality;
• Remembering preferences;
• Account and session management;
• Website security;
• Understanding website traffic;
• Measuring website performance;
• Analytics;
• Advertising measurement;
• Personalising website experiences; and
• Supporting marketing activities.

Some cookies may be placed or accessed by third-party service providers used by Sanitize Today.

Where required by applicable law, appropriate consent mechanisms will be used for non-essential cookies.

You may also be able to block, restrict or remove cookies through your browser settings. Disabling certain cookies may affect some website functionality.

6. Analytics & Tracking Technologies

Sanitize Today may use analytics, advertising and tracking technologies to understand how customers interact with our website and marketing.

These technologies may help us measure:

• Website visits;
• Traffic sources;
• Page views;
• Customer journeys;
• Advertising performance;
• Conversions;
• Product interest; and
• Website performance.

Information may be processed by third-party analytics, advertising or technology providers in accordance with their applicable terms and privacy practices.

7. Why We Process Personal Information

Sanitize Today may process personal information where reasonably necessary to:

• Process and fulfil orders;
• Provide products and services;
• Process payments;
• Arrange deliveries;
• Arrange store collections;
• Provide quotations;
• Communicate about an order or quotation;
• Respond to enquiries;
• Provide customer service;
• Process returns, refunds or warranty claims;
• Maintain customer accounts;
• Prevent fraud or misuse;
• Protect our website and systems;
• Maintain transaction and accounting records;
• Comply with tax, financial and other legal obligations;
• Improve our website, products and services;
• Analyse business and website performance;
• Manage customer relationships;
• Conduct lawful marketing activities; and
• Establish, exercise or defend legal rights.

We will process personal information only where there is an appropriate basis for doing so under applicable law.

8. Online Orders

When you place an order with Sanitize Today, we may collect information required to process and fulfil the transaction.

This may include your:

• Name;
• Contact details;
• Billing details;
• Delivery address;
• Collection location;
• Products ordered;
• Order value; and
• Transaction information.

We use this information to process the order, arrange payment, fulfil the transaction, communicate with you and arrange delivery or collection.

9. Payment Information

Payments may be processed through third-party payment providers, financial institutions or payment gateways.

Depending on the payment method selected, payment information may be supplied directly to the relevant payment provider.

Sanitize Today does not necessarily receive or store complete payment-card details.

Payment providers process information according to their own security requirements, terms and privacy policies.

10. Delivery & Courier Companies

Where you request delivery, Sanitize Today may provide information necessary to complete the delivery to our courier, freight or logistics partners.

This may include:

• Customer name;
• Delivery address;
• Telephone number;
• Email address where necessary;
• Order or parcel reference; and
• Other information reasonably required to complete the delivery.

Courier and logistics providers should use this information only for legitimate delivery and related purposes.

11. Store Collection

Where you select Store Collection / Click & Collect, we may use your personal information to:

• Prepare your order;
• Allocate the order to the relevant location;
• Communicate with you regarding the order;
• Confirm that the order is ready;
• Verify the person collecting the order; and
• Maintain appropriate transaction records.

We may request reasonable proof of identity, order confirmation or authorisation before releasing an order.

12. Marketing Communications

Sanitize Today may communicate with customers and subscribers regarding products, promotions, services or other relevant information where permitted by applicable law.

Marketing communications may be sent through channels such as email, SMS or other electronic communication methods.

Where consent is required, Sanitize Today will seek appropriate consent.

Where applicable, customers will be provided with a reasonable method of opting out of direct electronic marketing.

An unsubscribe request may take a reasonable period to process.

Opting out of marketing does not prevent Sanitize Today from sending necessary transactional or administrative communications relating to orders, quotations, accounts, deliveries, returns or customer service.

13. Advertising

Sanitize Today may use online advertising platforms to promote our products and services.

These platforms may use cookies, pixels or similar technologies to measure advertising performance or display relevant advertising.

Depending on your privacy settings, consent choices and the technology involved, information regarding website interactions may be shared with or processed by advertising service providers.

Where legally required, Sanitize Today will obtain appropriate consent before using non-essential advertising technologies.

14. When We May Share Personal Information

Sanitize Today does not sell customers’ personal information.

We may share personal information with trusted third parties where reasonably necessary to operate our business, provide products or services, fulfil orders or comply with legal obligations.

These parties may include:

• Payment processors;
• Banks and financial institutions;
• Courier and freight companies;
• Website hosting providers;
• IT and security providers;
• Cloud service providers;
• E-commerce service providers;
• Analytics providers;
• Marketing and communications providers;
• Professional advisers;
• Accountants or auditors;
• Manufacturers, suppliers or distributors where required for warranty or support purposes; and
• Government, regulatory or law-enforcement authorities where legally required.

We seek to limit information shared to what is reasonably necessary for the relevant purpose.

15. Legal Disclosure

Sanitize Today may disclose personal information where reasonably necessary or legally required to:

• Comply with legislation;
• Comply with a court order or other lawful request;
• Respond to an authorised regulator;
• Prevent or investigate fraud;
• Protect our legal rights;
• Protect the rights or safety of another person; or
• Establish, exercise or defend a legal claim.

16. Employees & Authorised Personnel

Personal information may be accessible to Sanitize Today employees, contractors or authorised personnel who reasonably require the information to perform their duties.

Access should be limited according to operational requirements and appropriate confidentiality and security obligations.

17. Business Transfers

If Sanitize Today (Pty) Ltd undergoes a merger, restructuring, sale, acquisition or transfer of some or all of its assets or operations, relevant personal information may form part of that transaction.

Any processing or transfer of personal information remains subject to applicable legal requirements.

18. Information Security

Sanitize Today takes reasonable technical and organisational measures designed to protect personal information against:

• Unauthorised access;
• Loss;
• Misuse;
• Destruction;
• Alteration; and
• Unauthorised disclosure.

These measures may include appropriate access controls, passwords, secure hosting, system security measures and restrictions on employee access.

However, no internet transmission, computer system or electronic storage system can be guaranteed to be completely secure.

19. Retention of Personal Information

Sanitize Today will retain personal information only for as long as reasonably necessary for the purpose for which it was collected or as otherwise required or permitted by law.

Retention periods may depend on:

• The nature of the information;
• The purpose for which it was collected;
• Contractual requirements;
• Tax and accounting obligations;
• Warranty requirements;
• Legal requirements;
• Dispute-resolution requirements; and
• Legitimate business recordkeeping requirements.

When personal information is no longer required, it may be securely deleted, destroyed or de-identified as appropriate.

This replaces the old policy’s broad approach of treating continued website use as consent to retain information.

20. Cross-Border Processing

Some technology, hosting, cloud, analytics, payment, communication or other service providers used by Sanitize Today may process or store information outside South Africa.

Where personal information is transferred outside South Africa, Sanitize Today will take reasonable steps to ensure that the transfer is handled in accordance with applicable requirements under POPIA.

Where required, appropriate safeguards or other lawful mechanisms will be used for cross-border processing.

This replaces the old provision that broadly deemed customers to consent to processing in countries whose privacy protections may be less stringent than South Africa’s.

21. Your Rights

Subject to POPIA and other applicable law, you may have the right to:

• Ask whether Sanitize Today holds personal information about you;
• Request access to personal information held about you;
• Request correction of inaccurate or incomplete personal information;
• Request deletion or destruction of personal information where legally applicable;
• Object to certain processing of personal information;
• Withdraw consent where processing relies on consent;
• Object to certain direct marketing; and
• Lodge a complaint with the appropriate regulatory authority.

Certain requests may be subject to legal limitations, identity-verification requirements or record-retention obligations.

22. Access, Correction & Deletion Requests

If you wish to request access to, correction of or deletion of personal information, please contact Sanitize Today.

We may need to verify your identity before processing a request. This helps protect personal information against unauthorised disclosure or alteration.

Sanitize Today may retain information despite a deletion request where retention is required or permitted by law.

23. Children’s Personal Information

Sanitize Today’s website and products are not specifically directed at children.

We do not knowingly seek to collect children’s personal information without appropriate lawful authority or consent where required.

If we become aware that children’s personal information has been collected in circumstances where it should not have been, we will take appropriate steps in accordance with applicable law.

24. Third-Party Websites

Our website may contain links to third-party websites, applications or services.

Sanitize Today does not control the privacy practices or content of independent third-party websites.

Customers should review the applicable privacy policies of those third parties before providing personal information to them.

25. Changes to This Privacy Policy

Sanitize Today may update this Privacy & Personal Information Policy from time to time to reflect changes to our business practices, technology, legal obligations or services.

The updated policy will be published on our website.

The Last Updated date at the top of this policy will indicate when the latest version became effective.

Where required by applicable law, we will provide additional notice or obtain consent regarding material changes.

26. Responsible Party, Information Officer & Privacy Enquiries

Sanitize Today (Pty) Ltd is the responsible party for personal information processed in connection with the Sanitize Today business and website where applicable under POPIA.

Questions, concerns, objections, requests for access or correction, or other privacy-related enquiries may be directed to:

Sanitize Today (Pty) Ltd
Email: info@sanitizetoday.co.za

Please include sufficient information for us to identify and respond to your request.

Where required, Sanitize Today may request reasonable information to verify the identity of a person making a request before disclosing, correcting or deleting personal information.

27. Complaints

If you believe that Sanitize Today has processed your personal information unlawfully or has not adequately addressed a privacy concern, please contact us so that we can investigate the matter.

You may also have the right to lodge a complaint with the Information Regulator of South Africa in accordance with POPIA.

28. Applicable Law

This Privacy & Personal Information Policy is governed by applicable South African law.

Nothing in this policy is intended to waive, restrict or exclude any right or obligation that cannot lawfully be waived, restricted or excluded.