Shipping, Delivery, Collection & In-Store Availability Policy

Last Updated: September 2026

Thank you for shopping with Sanitize Today.

Sanitize Today delivers throughout South Africa using selected courier and freight partners. Our standard delivery charges are determined by the delivery province and apply to orders that meet our standard parcel requirements.

We also offer in-store collection in Gauteng and Cape Town on qualifying products.

Because our product range includes small cleaning products, chemicals, bulk quantities, drums, polycans, paper products and oversized equipment, certain orders may fall outside standard courier rates and require a separate quotation.

This policy explains our standard shipping charges, parcel limits, bulk and volumetric shipping, delivery times, store collection and local product availability.

1. Standard Shipping Rates

The following standard delivery charges apply to qualifying orders:

Delivery Province Standard Shipping Fee
Gauteng R180
Western Cape R180
KwaZulu-Natal R275
Eastern Cape R275
Free State R275
Limpopo R275
Mpumalanga R275
North West R275
Northern Cape R275

The applicable standard delivery fee is determined by the customer’s delivery address and displayed during checkout.

These rates apply to orders that fall within our standard parcel and applicable product-specific shipping requirements.

Shipping Rate Changes

The shipping rates listed above are based on the current rates provided by our courier and freight partners.

Courier rates are subject to change without prior notice. Sanitize Today reserves the right to adjust its standard shipping fees when courier rates, fuel surcharges, regional delivery charges or other transport costs change.

The shipping fee displayed and accepted at checkout at the time an order is placed will apply to qualifying standard deliveries.

Additional charges may apply where an order exceeds the standard parcel size, weight or product-specific quantity limits, requires volumetric or specialised freight, or is being delivered to an outlying or remote area.

Where an additional courier charge is required, Sanitize Today will contact the customer before dispatch.

2. Standard Parcel Size

Our standard courier rate is based on a standard parcel measuring up to approximately:

25 cm × 25 cm × 30 cm, with an actual weight of up to 15 kg.

Courier companies may calculate shipping according to either the actual weight or volumetric weight of a parcel.

Where the size, weight, quantity or dimensions of an order exceed the standard courier allowance, a different courier charge may apply.

Sanitize Today will contact the customer and confirm any additional courier charge before the order is dispatched.

3. Product-Specific Shipping Quantities

Certain products have specific quantity limits for standard shipping due to their weight, dimensions, packaging or handling requirements.

Where applicable, the maximum quantity qualifying for standard courier rates will be stated on the individual product page.

For example:

5L products may typically qualify for standard shipping for up to 4 units.

25L products may typically qualify for standard shipping for up to 2 units.

Other products may have different limits depending on their weight, dimensions and packaging requirements.

Where a specific shipping quantity or shipping condition is displayed on an individual product page, that product-specific condition applies.

If an order exceeds the stated standard shipping quantity, a separate courier or freight quotation may be required.

4. Bulk Orders

Standard shipping charges do not necessarily apply to bulk quantities.

Bulk orders may include:

Products specifically advertised as bulk offers;
Multiple cartons or cases;
Large quantities of chemicals;
Pallet quantities;
Multiple heavy containers;
Orders exceeding the quantity stated on an individual product page; or
Orders that cannot reasonably be transported as a standard courier parcel.

Bulk delivery charges may depend on the total weight, dimensions, number of parcels, pallet requirements, delivery destination and courier or freight requirements.

Where a separate delivery quotation is required, Sanitize Today will contact the customer before dispatch.

Customers intending to place particularly large orders are encouraged to contact Sanitize Today before ordering if they would like the delivery cost confirmed beforehand.

5. Heavy, Large & Volumetric Products

Certain products cannot be transported at standard parcel rates because of their physical size, shape or weight.

These may include, but are not limited to:

100L drums, 210L drums, polycans, bulk chemical containers, brooms, cleaning equipment, large dispensers, bulk paper products and other oversized goods.

Courier and freight companies may calculate delivery charges according to volumetric weight rather than the product’s actual weight.

Volumetric weight takes into account the amount of physical space occupied by a parcel in a courier or freight vehicle.

This means that a physically large but relatively lightweight product may cost more to transport than a smaller product of the same actual weight.

Where volumetric or specialised freight charges apply, Sanitize Today will confirm the applicable delivery charge with the customer before dispatch.

6. Outlying & Remote Areas

Certain delivery addresses may be classified by our courier partners as outlying, remote or special-service areas.

These locations may attract additional courier charges and may not qualify for the standard provincial shipping rates listed above.

Where an additional outlying-area charge applies, Sanitize Today will advise the customer of the additional amount before dispatching the order.

Customers located in remote or outlying areas are encouraged to contact Sanitize Today before placing an order if they would like to confirm the applicable delivery charge.

Delivery to outlying areas may also take longer than our normal estimated delivery period.

7. In-Store Collection – Gauteng & Cape Town

Sanitize Today offers in-store collection in Gauteng and Cape Town for qualifying products.

Where collection is available, customers may select the applicable Store Collection / Click & Collect option during checkout.

No courier delivery charge applies to an order collected directly from a Sanitize Today store.

Collection availability is subject to the product being available at, or being made available to, the selected collection location.

Customers should wait until Sanitize Today confirms that their order is ready for collection before travelling to the store.

Some bulk, special-order or unusually large products may require additional preparation or transfer time before collection.

8. In-Store Product Availability

Sanitize Today displays product availability online to help customers determine whether qualifying products are available for purchase or collection.

Products displayed as “In Stock”, “Available in Store”, available for Store Collection / Click & Collect, or using similar availability wording are based on the inventory information available to Sanitize Today at that time.

Sanitize Today has collection locations in Gauteng and Cape Town, and product availability may differ between locations.

Where location-specific inventory information is available, customers may be able to determine whether a qualifying product is available from the relevant Sanitize Today location.

Sanitize Today makes reasonable efforts to ensure that online and in-store inventory information is accurate and kept up to date.

However, stock levels can change throughout the day as products are purchased, reserved, transferred, allocated to existing orders or replenished.

All product availability remains subject to final confirmation.

Customers selecting Store Collection / Click & Collect should wait until they receive confirmation that their order is ready for collection before travelling to the selected location.

If a product becomes unavailable after an order has been placed, Sanitize Today will contact the customer and advise them of the available options. These may include a stock transfer, alternative product, backorder, revised collection arrangement or refund where applicable.

9. Local Inventory & Online Stock Information

Local inventory information displayed by Sanitize Today is intended to provide customers with current information about products available from our participating physical locations.

Where a product is displayed as being available from a particular location, the availability relates to inventory associated with that location.

Online inventory levels may change as transactions occur.

Sanitize Today regularly updates inventory information; however, there may occasionally be a short delay between a change in physical inventory and the corresponding online stock information.

For this reason, a product showing as available online should not be regarded as reserved until the customer’s order has been successfully placed and confirmed.

For collection orders, customers will receive confirmation when their order is ready.

10. Order Processing & Dispatch

Orders are processed on normal South African business days, excluding weekends and public holidays.

Orders placed before 14:00 will generally be prepared for dispatch on the next working day, subject to:

Payment confirmation;
Stock availability;
Order quantity;
Packaging requirements;
Courier collection schedules; and
Any specialised freight requirements.

Orders placed after 14:00 may only begin processing on the following business day.

11. Estimated Delivery Times

Standard courier deliveries generally arrive within approximately 3–4 working days after dispatch.

This is an estimated delivery period and is not a guaranteed delivery date.

Delivery times may vary due to the customer’s location, courier network delays, outlying-area delivery schedules, order size, stock availability, public holidays, adverse weather, road conditions or other circumstances outside Sanitize Today’s reasonable control.

Bulk, palletised, oversized and specialised freight deliveries may require additional delivery time.

12. Delivery Address & Customer Information

Customers are responsible for providing complete and accurate delivery information when placing an order.

Please ensure that the following information is correct:

Street address;
Complex, building or unit number, where applicable;
Suburb;
City or town;
Province;
Postal code; and
Contact telephone number.

Incorrect or incomplete delivery information may result in delays.

Where a courier charges an additional fee because an incorrect address was supplied, a delivery needs to be redirected, or repeated delivery attempts are required, the additional courier charge may be payable by the customer.

13. Additional Courier Charges

The delivery charge displayed at checkout applies to orders that meet the applicable standard shipping requirements.

An additional courier or freight charge may be required where an order:

Exceeds the standard parcel dimensions;
Exceeds the standard parcel weight;
Exceeds a product-specific standard shipping quantity;
Contains unusually large or bulky products;
Is charged according to volumetric weight;
Requires palletised transport;
Requires specialised freight; or
Is being delivered to an outlying or remote area.

Sanitize Today will not apply an additional courier charge without first informing the customer.

Where an additional courier charge is required after an order has been placed, Sanitize Today will contact the customer with the applicable amount before dispatch.

The customer will have the opportunity to accept the revised delivery charge before the goods are dispatched.

14. If a Customer Does Not Accept an Additional Courier Quote

If an order falls outside the standard shipping requirements and the customer does not wish to accept an additional courier or freight charge, the customer may contact Sanitize Today to discuss the available options.

Where the customer chooses not to proceed with the order, any cancellation or refund will be handled in accordance with the Sanitize Today Returns & Refund Policy and applicable South African consumer legislation.

15. Failed Delivery Attempts

Customers should ensure that someone is available at the delivery address to receive the order where required.

If a courier is unable to complete delivery because of an incorrect address, no authorised person being available to receive the parcel, or another issue attributable to the delivery information supplied, the courier may return the parcel or charge an additional delivery fee.

Any additional courier charges resulting from circumstances within the customer’s control may be payable by the customer.

16. Damaged, Missing or Incorrect Deliveries

Customers should inspect their order as soon as reasonably possible after delivery.

If an order arrives damaged, incomplete or incorrect, please contact Sanitize Today promptly.

Please provide your order number, a description of the issue and photographs of the parcel and affected products where appropriate.

Sanitize Today will investigate the matter and, where necessary, liaise with the applicable courier.

Any replacement, return, refund or other remedy will be handled in accordance with our Returns & Refund Policy and applicable South African consumer legislation.

17. Courier Delays

Sanitize Today makes every reasonable effort to dispatch orders within the stated processing period and works with our courier partners to achieve the estimated delivery times.

Once an order has been handed to a courier, certain circumstances affecting delivery may be outside Sanitize Today’s direct control.

These may include courier network delays, road closures, severe weather, public holidays, strikes, delivery-area restrictions or other unforeseen circumstances.

Where possible, Sanitize Today will assist customers with tracking and resolving delivery issues.

18. Shipping Charges Displayed at Checkout

For qualifying standard orders, the applicable provincial shipping charge will be displayed during checkout.

The current standard rates are:

Gauteng — R180
Western Cape — R180
KwaZulu-Natal — R275
Eastern Cape — R275
Free State — R275
Limpopo — R275
Mpumalanga — R275
North West — R275
Northern Cape — R275

Customers in Gauteng and Cape Town may also have the option to select Store Collection / Click & Collect where available.

Product-specific shipping restrictions displayed on individual product pages remain applicable.

Courier rates are subject to change without prior notice. The applicable standard shipping charge will be displayed during checkout.

19. Contact Sanitize Today

If you are unsure whether an order qualifies for standard shipping, particularly when ordering bulk quantities, heavy chemicals, drums, polycans or oversized products, please contact Sanitize Today before placing your order.

Our team will gladly assist with a courier or freight quotation.

Email: info@sanitizetoday.co.za